An interactive daylong discussion of the problem people you will encounter while working in an emergency communications center. We cover the chronic complainer, the terrible trainer, and the big bad bully are all among the cast of characters that will in great detail. How does our culture support these individuals? How do cliques empower informal chains of commands? How can you fix what’s broken without becoming part of the problem? We answer these questions and more. Also included will be frank assessments of how social media, personal electronics, and factors such as the Me Too Movement impact personnel management.