A two-day seminar, which focuses on skills dispatchers need to dispatch various calls, which may become critical incidents. Topics covered include: suicidal callers, shootings, domestic violence, school violence, rape calls,...
Read MoreA two-day interactive class focusing on skills supervisors need. Topics covered include: federal laws, supervisor skill and styles, problem solving, counseling and liability.
Read MoreA two-day interactive look at specific skills trainers need to perform the high-quality training needed in our profession. Topics include: adult learning, instructional techniques, Daily Observation Reports, lesson plans, documentation...
Read MoreThis course is designed to teach and arm communications personnel with effective communications skills to not only get the needed information from the caller but also teach them how to...
Read MoreA two-day seminar focusing on communication, management, apparatus, and functionality in handling calls related to fires.
Read MoreA two-day interactive class focusing on skills supervisors need. Topics covered include: federal laws, supervisor skill and styles, problem solving, counseling and liability.
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