Public Safety Communications Training Courses
We have many topics available for 9-1-1 Public Safety Communications Professionals. Topics include Call-Taking and Dispatcher Training, Management and Leadership courses for the 9-1-1 professional, Basic Telecommunicator Training, Communication Training Office (CTO), Basic Fire Communications, a review of the Denise Amber Lee case, and more.
Our courses also address many of the real-world challenges faced by emergency communications personnel, including stress management, critical incident response, communication skills, liability issues, dispatcher wellness, difficult callers, and professional development for today’s communications centers.
Training is available in various formats, including in-person seminars, online training, and on-demand training. All seminars can also be delivered in a virtual format. We also offer products for agency-centered training with our When Seconds Count® program, which is available with dispatcher certification.
Check our training schedule for all currently scheduled classes.
Available titles for Online Training and In-Person Seminars:
In-Person Seminars
- 9-1-1: Hacked, Attacked and Where’s That (Seminar)
- Active Assailant (Seminar)
- Advanced Law Enforcement
- Am I Just the Dispatcher?
- Basic Fire Communication
- Basic Telecommunicator (Seminar)
- Communication Center Liability (Seminar)
- Communications Supervisor (Seminar)
- Communications Training Officer (Seminar)
- Crimes in Progress (Seminar)
- Crisis Intervention (One-day Seminar)
- Crisis Intervention (Two-day Seminar)
- Critical Incident Stress (Seminar)
- Critical Incidents – Total Disaster Response (Seminar)
- Cultural Diversity – Ripped from the Headlines (Seminar)
- Customer Service (Half-day Seminar)
- Customer Service (Seminar)
- Difficult Callers (Seminar)
- Dispatcher Mental Health & Wellness in the NG911 Environment NEW
- Domestic Abuse (Seminar)
- Fire Communications (Seminar)
- First Responder Round Table (Seminar)
- Hostage Negotiation (Seminar)
- How to Save a Life, Yours! (Seminar)
- Lead, Follow or Get Out of the Way (Seminar)
- Lessons Learned from the Denise Amber Lee Case (Half-day)
- Stress: It’s All In Your Head (Seminar)
- Suicide Intervention (Seminar)
- Supervisor (Seminar)
- Terrorism and the Telecommunicator (Seminar)
- TTY Training (Half-Day Seminar)
- When High Profile Calls Have a Higher Impact! (Seminar)
Online Training
- Active Assailant, 7th Edition (Online)
- Basic Telecommunicator Training, 3rd Edition (Online)
- Communications Center Liability, 2nd Edition (Online)
- Communications Training Officer – 4th Edition (Online)
- Crimes in Progress – 2nd Edition (Online)
- Cultural Diversity 3rd Edition – Ripped from the Headlines (Online)
- Customer Service (Online)
- Domestic Violence, 2nd Edition (Online)
- Stress: It’s All In Your Head (Online)
- Suicide Intervention – 3rd Edition (Online)