Online Training for Dispatchers and 9-1-1 Telecommunicators
Designed to prepare 9-1-1 call takers and dispatchers for real-world emergency communications challenges.
Our online training classes are designed for 9-1-1 telecommunicators, police dispatchers, call takers, and other public safety communications professionals seeking the convenience and flexibility of online learning. Online classes run from three weeks to six weeks in length, depending on the topic.
Emergency communications personnel face rapidly changing situations requiring clear communication, critical thinking, and sound decision-making under pressure. Our online dispatcher training courses help public safety telecommunicators strengthen operational skills, improve communication techniques, and prepare for challenges in today’s communications centers.
Courses cover a variety of real-world emergency communications topics, including Active Shooter response, Basic Telecommunicator Training, Communications Center Liability, Crimes in Progress, Communication Skills, Difficult Callers, and Stress Management.
To view our current course schedule, please visit our schedule page. Download our 2026 Course Catalog for a printed version showing detailed course information for all online courses.
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Active Assailant, 7th Edition (Online)
Three-Week Online CourseThe Active Assailant has become a part of modern society. The role of the call taker/dispatcher is critical and your knowledge of the active shooter protocol will help you save... Read More -
Basic Telecommunicator Training, 3rd Edition (Online)
Four-Week Online CourseThis four-week interactive course teaches you the basic skills and responsibilities of a public safety telecommunicator. Topics include roles and responsibilities, legal aspects, interpersonal communications, technologies, telephone techniques, call classification,... Read More -
Communications Center Liability, 2nd Edition (Online)
Three-Week Online CourseWe live in a litigious society and the threat of a lawsuit involving communications professionals is real. Liability issues in the communications center have become a major issue. It is... Read More -
Communications Training Officer – 4th Edition (Online)
Six-Week Online Course with PEIThis dynamic and comprehensive six-week course provides you with the tools and information you need to maximize your skills as a public safety communications training professional. Through completion of this... Read More -
Crimes in Progress – 2nd Edition (Online)
Three-Week Online CourseWhen Seconds Count®, are you prepared to respond? When 9-1-1 rings, and you have a call that is in progress, are you ready? This class is designed to provide you... Read More -
Cultural Diversity 3rd Edition – Ripped from the Headlines (Online)
Three-Week Online CourseIn the past few years, we have seen more civil unrest than occurred in the previous 40 years. With this backdrop, police officers have been the target of assassinations. This class... Read More -
Customer Service (Online)
Three-Week Online CourseGood customer service skills are critical for all public safety communications professionals. Today it is not good enough to be technically competent. You must also provide a high level of... Read More -
Domestic Violence, 2nd Edition (Online)
Three-Week Online CourseDomestic violence is one of the most frequent calls you receive. This interactive three-week course takes a dynamic look at the truths and myths associated with domestic violence. Students will... Read More -
Stress: It’s All In Your Head (Online)
Three-Week Online CoursePublic Safety Communications professionals work in one of the most stressful jobs in the world. This motivational three-week course will teach you how to deal with your job-related stress, as well... Read More -
Suicide Intervention – 3rd Edition (Online)
Three-Week Online CourseThis interactive three-week course educates public safety call takers in crisis intervention. Topics include: suicide attitudes and facts, risk assessment of caller, risk assessment of responder, call taker intervention, and... Read More