In-Person Seminars for Public Safety Communications Professionals
We offer a range of engaging and informative on-site seminars designed specifically for 9-1-1 telecommunicators, call-takers, dispatchers, and other public safety communications professionals. These training sessions cover relevant, real-world topics that support the ongoing professional development of emergency communications personnel, training officers, and supervisors working in today’s fast-paced public safety environment.
Seminar topics include communication skills, dispatcher wellness, stress management, leadership development, liability issues, Communications Training Officer (CTO) instruction, Basic Fire Communications, call-taking and dispatcher training, and other operational challenges commonly faced within public safety communications centers.
Below is a list of our current on-site seminar topics. To see upcoming dates and locations, visit our schedule. All seminars can also be delivered in a virtual format. Please call us for more information.
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Dispatcher Mental Health & Wellness in the NG911 Environment
This course provides public safety telecommunicators with education on the unique mental health and wellness challenges associated with emergency communications work, with specific emphasis on the evolving Next Generation 911... Read More -
Difficult Callers (Seminar)
Some 9-1-1 callers present more of a challenge than others. This class is designed to provide the attendees with a variety of skills to process some of the most challenging... Read More -
Active Assailant (Seminar)
The most comprehensive active shooter class on the market. This class will not only give telecommunicators the historical prospective of the active shooter, but will also provide skills your telecommunicator... Read More -
Advanced Law Enforcement
A two-day seminar, which focuses on skills dispatchers need to dispatch various calls, which may become critical incidents. Topics covered include: suicidal callers, shootings, domestic violence, school violence, rape calls,... Read More -
Am I Just the Dispatcher?
This motivational session will take an in-depth look at the job you do every day. The class is designed to motivate the new and the veteran telecommunicator and discusses such... Read More -
Basic Fire Communication
A one-day seminar focusing on fire communications, apparatus, fire call taking, hazardous materials, and handling calls related to fires. Read More -
Basic Telecommunicator (Seminar)
The Basic Telecommunicator class is a 40-hour class built around the National Minimum Training guidelines. The course is designed to give the new telecommunicator the basic tools to begin training. Read More -
Communication Center Liability (Seminar)
Liability issues in the communications center have become a major issue across the United States. Communications centers across the United States are now facing lawsuits. It is important for all... Read More -
Communications Supervisor (Seminar)
A two-day interactive class focusing on skills supervisors need. Topics covered include: federal laws, supervisor skill and styles, problem solving, counseling and liability. Read More -
Communications Training Officer (Seminar)
A two-day interactive look at specific skills trainers need to perform the high-quality training needed in our profession. Topics include: adult learning, instructional techniques, Daily Observation Reports, lesson plans, documentation... Read More -
Crimes in Progress (Seminar)
When Seconds Count®, are you prepared to respond? When 911 rings, and you have a call that is in progress, are you ready? This class is designed to provide you... Read More -
Crisis Intervention (One-day Seminar)
This course is designed to teach and arm communications personnel with effective communications skills to not only get the needed information from the caller but also teach them how to... Read More -
Crisis Intervention (Two-day Seminar)
This course is designed to teach and arm communications personnel with effective communications skills to not only get the needed information from the caller but also teach them how to... Read More -
Critical Incident Stress (Seminar)
Communications is one of the most stressful jobs you can have. Each one of you will experience critical incident stress during your career. This class will provide you with techniques... Read More -
Critical Incidents – Total Disaster Response (Seminar)
This course is designed to provide the attendee the knowledge they need to respond to a variety of large scale or mass casualty events. The course topics will range from... Read More -
Cultural Diversity – Ripped from the Headlines (Seminar)
In the past two years, we have seen more civil unrest than occurred in the previous 40 years. With this backdrop, police officers have been the target of assassinations. This... Read More -
Customer Service (Half-day Seminar)
Customer service skills for dispatchers is a critical class for all dispatchers and 9-1-1 personnel. Topics covered include, annoying and difficult callers, words to use for extraordinary customer service, how... Read More -
Customer Service (Seminar)
Customer service skills for dispatchers is a critical class for all dispatchers and 9-1-1 personnel. Topics covered include, annoying and difficult callers, words to use for extraordinary customer service, how... Read More -
Domestic Abuse (Seminar)
A dynamic one-day look at the truths and myths associated with domestic abuse. Attendees will learn to handle domestic abuse calls and the various situations associated with it. Read More -
Fire Communications (Seminar)
A two-day seminar focusing on communication, management, apparatus, and functionality in handling calls related to fires. Read More -
First Responder Round Table (Seminar)
The only class like it on the market. The class is designed to discuss issues and problems that each responder faces. The class is designed to assemble fire fighters, law... Read More -
Hostage Negotiation (Seminar)
The FBI now recommends that communications professionals receive hostage negotiation training. Many hostage-incident contacts with law enforcement begin when the hostage taker calls 9-1-1. It is critical that the person... Read More -
How to Save a Life, Yours! (Seminar)
In this day and age heart disease, stroke and diabetes are not discriminatory however those that do not take care of themselves can find themselves in the front of the... Read More -
Lead, Follow or Get Out of the Way (Seminar)
Leadership is more than being an appointed supervisor. Everyone in your communications center has the possibility for leadership. This one of a kind leadership class will address leadership at all... Read More -
Lessons Learned from the Denise Amber Lee Case (Half-day)
This 4-hour class is Lessons Learned from the Denise Amber Lee Case. Read More -
Stress: It’s All In Your Head (Seminar)
A dynamic one-day look at how public safety workers can reduce stress in their lives. Attendees will learn to identify the sources of stress in their life and how to... Read More -
Suicide Intervention (Seminar)
A one-day interactive class designed to educate Public Safety call-takers in crisis intervention. Topics include: suicide attitudes, risk assessment of caller, risk assessment of responder and call-taker intervention. Read More -
Supervisor (Seminar)
A two-day interactive class focusing on skills supervisors need. Topics covered include: federal laws, supervisor skill and styles, problem solving, counseling and liability. Read More -
Terrorism and the Telecommunicator (Seminar)
Terrorism has become a major threat to the cities of America. The dispatcher and call taker must have an understanding of terrorism and Weapons of Mass Destruction. Being the true... Read More -
TTY Training (Half-Day Seminar)
This 4-hour course deals with ADA Compliance, call handling techniques, the deaf culture and ASL, and other practical training for 9-1-1 call centers. Read More -
When High Profile Calls Have a Higher Impact! (Seminar)
Chances are you have heard the names, Kyle Plush, Kari Hunt, Shanell Anderson, Denise Amber Lee, and sadly some others. These stories have identified links in the public safety chain... Read More -
9-1-1: Hacked, Attacked and Where’s That (Seminar)
This class has been created to bring telecommunicators up to speed on the technological terrorism and the “Internet of Things” that are plaguing our 9-1-1 centers across the nation. We... Read More