Advanced Training for 9-1-1 Call Takers, Dispatchers, and Public Safety Telecommunicators
Communication skills are essential for 9-1-1 call takers, police dispatchers, and other emergency communications professionals. When critical calls come in, the person answering must be prepared to respond quickly, professionally, and effectively — because when seconds count, training matters.
The Public Safety Group provides advanced training for public safety telecommunicators through live seminars, online courses, agency training, and specialized communications instruction designed to prepare emergency communications personnel for the real-world situations they encounter every day.
Founded in 1994, The Public Safety Group has provided professional training for public safety agencies and emergency communications personnel throughout the United States. Our instructors bring extensive real-world public safety communications experience, delivering professional, motivational, and agency-focused training that can be customized to meet the needs of individual communications centers and agencies.
Training programs are led by founder Tony Harrison, who brings more than 25 years of experience in law enforcement and public safety communications as both an operator and dispatcher.
Browse upcoming seminars, online dispatcher training, and public safety communications courses on our current training schedule.
Need In-Service Training for Your agency?
When Seconds Count® dispatcher in-service training program allows you to train all of your dispatchers for just dollars a month. Each month you will receive a copy of the training materials. Your agency can then copy the material and distribute a copy to each of your employees.
Public Safety Communications
Training and Development for All Your Needs
In-person Seminars
Our full array of 9-1-1 telecommunications training seminars are designed to be taught at your location. They range from four-hour seminars to our forty-hour Basic Training course. Let us know if you are interested in hosting a seminar at your location.
Online Classes
We offer a full range of online training classes for 9-1-1 call-takers, dispatchers, and emergency response personnel. The Public Safety Group has partnered with PEI 9-1-1 to offer even more online classes for Public Safety Communications Professionals.
Virtual Seminars
All of our seminars are also available in a virtual format. Our virtual classes use an online video conferencing platform to offer the same great training as our in-person seminars. Call us for more information.
What People Are Saying
This was an excellent course that was extremely well taught. Tony knows his business. It was my pleasure to have attended his seminar.
Training on Demand
This program provides your agency with unlimited access to the Training on Demand library for a single, low-cost annual payment. The content will be continuously updated with new training content. The library will also be regularly updated with additional topics and instructions.
Comprehensive Training for Public Safety Professionals
The Public Safety Group is the best choice when it comes to comprehensive training and support services for:
- Police and other law enforcement agency communicators,
- 911 operators and call-takers,
- Emergency responders,
- Dispatcher certification,
- and other related emergency support personnel.
Our Most Popular Public Safety Telecommunication Training Products
Basic Telecommunicator Training
We have developed a 40-hour basic training manual that allows your agency to customize the training to fit your needs.
Communications Training Officer (CTO) Training and Evaluation Program Reference Manual
The manual includes 80 pages of information and forms about CTO-based training. The purpose of the manual is to provide information about CTO-based training and give an agency the information needed to develop a CTO-based training program in their agency.