Public Safety Communications Training Courses
We have many topics available for 9-1-1 Public Safety Communications Professionals. Topics include Call-Taking and Dispatcher Training, Management and Leadership courses for the 9-1-1 professional, Basic Telecommunicator Training, Communication Training Office (CTO), Basic Fire Communications, a review of the Denise Amber Lee case, and more.
Training is available in various formats, including in-person seminars, online training, virtual classes, and on-demand training. We also offer products for agency-centered training with our When Seconds Count® program, which is available with dispatcher certification.
Check our training schedule for all currently scheduled classes.
Available titles for Online Training, In-Person Seminars, and Virtual Seminars:
In-Person Seminars
- 9-1-1: Hacked, Attacked and Where’s That (Seminar)
- Active Assailant (Seminar)
- Advanced Law Enforcement
- Am I Just the Dispatcher?
- Basic Fire Communication
- Basic Telecommunicator (Seminar)
- Communication Center Liability (Seminar)
- Communications Supervisor (Seminar)
- Communications Training Officer (Seminar)
- Crimes in Progress (Seminar)
- Crisis Intervention (One-day Seminar)
- Crisis Intervention (Two-day Seminar)
- Critical Incident Stress (Seminar)
- Critical Incidents – Total Disaster Response (Seminar)
- Cultural Diversity – Ripped from the Headlines (Seminar)
- Customer Service (Half-day Seminar)
- Customer Service (Seminar)
- Difficult Callers (Seminar)
- Dispatcher Mental Health & Wellness in the NG911 Environment NEW
- Domestic Abuse (Seminar)
- Fire Communications (Seminar)
- First Responder Round Table (Seminar)
- Hostage Negotiation (Seminar)
- How to Save a Life, Yours! (Seminar)
- Lead, Follow or Get Out of the Way (Seminar)
- Lessons Learned from the Denise Amber Lee Case (Half-day)
- Stress: It’s All In Your Head (Seminar)
- Suicide Intervention (Seminar)
- Supervisor (Seminar)
- Terrorism and the Telecommunicator (Seminar)
- TTY Training (Half-Day Seminar)
- When High Profile Calls Have a Higher Impact! (Seminar)
Online Training
- Active Assailant, 7th Edition (Online)
- Basic Telecommunicator Training, 3rd Edition (Online)
- Communications Center Liability, 2nd Edition (Online)
- Communications Training Officer – 4th Edition (Online)
- Crimes in Progress – 2nd Edition (Online)
- Cultural Diversity 3rd Edition – Ripped from the Headlines (Online)
- Customer Service (Online)
- Domestic Violence, 2nd Edition (Online)
- Stress: It’s All In Your Head (Online)
- Suicide Intervention – 3rd Edition (Online)