911 Dispatcher Training by The Public Safety Group

Communication skills are a must for 9-1-1 Call Takers, Police Dispatchers, and other public safety telecommunicators in public safety communications. When the call comes, the person answering has to be ready because this is when seconds count. We provide comprehensive dispatcher training to prepare them for the situations they will encounter.

Our public safety training provides essential skills for 9-1-1 operators and law enforcement agency dispatchers. It was developed by our founder, Tony Harrison, who has over 25 years of experience in law enforcement and communications, both as an operator and dispatcher. Our training products can be customized to meet the needs of individuals and agencies.

If you need or want the convenience of online training, we have online dispatcher training too. Check our schedule to see our currently scheduled on-site seminars and online classes.

Comprehensive Training for Public Safety Telecommunicators

The Public Safety Group is the best choice when it comes to comprehensive training and support services for:

• police and other law enforcement agency communicators,
• 911 operators and call-takers,
• emergency responders,
• dispatcher certification,
• and other related emergency support personnel.

Dispatcher Training Products Tailored to Your Needs

We offer a complete array of dispatcher training products that can be tailored to your needs.

• 9-1-1 Training on Demand

  This program allows your agency unlimited access to the Training on Demand library for one low-cost annual payment. The content will be continuously updated with new training.

• 9-1-1 Training Seminars

  Our full array of 9-1-1 training seminars are designed to be taught at your location. They range from four to forty hours and can be customized to fit all your training needs.

• Online Dispatcher Training

  We offer a full range of online training classes for 9-1-1 call-takers and disaster and emergency response personnel.

• Dispatcher In-Service Training

  In-service training you can perform at your location. Our program, When Seconds Count®, will provide you with monthly training at an affordable cost.

• Basic Training

  We have developed a 40-hour basic training manual that allows your agency to customize the training to fit your needs.

• Training and Support products

  Our training and support products include a Policy and Procedure manual and a Communications Training Officer (CTO) program manual, and reference manuals to assist you in developing your own policies and procedures and training program.