Basic Telecommunicator Program for Agencies

Basic Training Manual

The most innovative basic training program ever developed.

The Public Safety Group has developed a 40-hour Basic Telecommunicator Training manual that enables your agency to customize the training to meet your needs. The manual is available for purchase by any agency and can be used as a self-paced training manual or taught by agency instructors. Second edition now available.

Basic Training Topics Include:

Chapter 1 – Roles and responsibilities
Chapter 2 – Legal aspects
Chapter 3 – Interpersonal communications
Chapter 4 – Technologies
Chapter 5 – Telephone techniques/call processing
Chapter 6 – Call classification
Chapter 7 – Radio communications
Chapter 8 – Stress management

How Customization Works

• We send you a copy of the basic training program for your review.
• You determine where you need to add agency-specific information.
• You send us an electronic form with your additions.
• We add the additions to the manual in your desired areas.
• You order as many or as few manuals as you need.

Customization cost is as low as $250.00. Individual manuals are only $50.00. For more information, contact us.

$58.00
*Price includes $8.00 shipping and handling.

Instructor Presentation

A thumb drive containing a PowerPoint presentation for the Basic Training manual for agency instructors.

$60.00
*Price includes $5.00 shipping and handling.

Audio Presentation

We have created over 20 digital audio recordings and made them available on a thumb drive to support training for public safety communication professionals.

$60.00
*Price includes $5.00 shipping and handling.

Instructor and Audio Combo

Buy both the Audio and Instructor content, available on a thumb drive, and save!

$100.00
*Price includes $5.00 shipping and handling.