Public Safety Communications Training Courses

We have many topics available for 9-1-1 Public Safety Communications Professionals. Topics include Call-Taking and Dispatcher Training, Management and Leadership courses for the 9-1-1 professional, Basic Telecommunicator Training, Communication Training Office (CTO), Basic Fire Communications, a review of the Denise Amber Lee case, and more.

Training is available in various formats, including in-person seminars, online training, virtual classes, and on-demand training. We also offer products for agency-centered training with our When Seconds Count® program, which is available with dispatcher certification.

Check our training schedule for all currently scheduled classes. 

Available titles for Online Training, In-Person Seminars, and Virtual Seminars:

In-Person Seminars

• 9-1-1: Hacked, Attacked and Where’s That (Seminar)
• 9-1-1’s Least Wanted (Seminar)
• Active Assailant (Seminar)
• Advanced Law Enforcement
• Am I Just the Dispatcher?
• Basic Fire Communication
• Basic Telecommunicator (Seminar)
• Communication Center Liability (Seminar)
• Communications Supervisor (Seminar)
• Communications Training Officer (Seminar)
• Crimes in Progress (Seminar)
• Crisis Intervention (Seminar)
• Crisis Intervention (Seminar)
• Critical Incident Stress (Seminar)
• Critical Incidents – Total Disaster Response (Seminar)
• Cultural Diversity – Ripped from the Headlines (Seminar)
• Customer Service (Half-day Seminar)
• Customer Service (Seminar)
• Difficult Callers (Seminar)
• Domestic Abuse (Seminar)
• Fire Communications (Seminar)
• First Responder Round Table (Seminar)
• Hostage Negotiation (Seminar)
• How to Save a Life, Yours! (Seminar)
• Introduction to 9-1-1 Management (Seminar)
• Lead, Follow or Get Out of the Way (Seminar)
• Lessons Learned from the Denise Amber Lee Case (Half-day)
• Stress: It’s All In Your Head (Seminar)
• Suicide Intervention (Seminar)
• Supervisor (Seminar)
• Terrorism and the Telecommunicator (Seminar)
• TTY Training (Half-Day Seminar)
• When High Profile Calls Have a Higher Impact! (Seminar)

Online Training

• Active Assailant, 7th Edition (Online)
• Basic Telecommunicator Training, 3rd Edition (Online)
• Building for Excellence – 4th Edition (Online)
• Challenging Callers, 3rd Edition (Online)
• Communications Center Liability, 2nd Edition (Online)
• Communications Training Officer – 4th Edition (Online)
• Crimes in Progress – 2nd Edition (Online)
• Cultural Diversity 2nd Edition – Ripped from the Headlines (Online)
• Customer Service (Online)
• Domestic Violence, 2nd Edition (Online)
• Empowering You! Conquering Shift Work, Stress & Negativity (Online)
• Hiring Right for 9-1-1, 3rd Edition (Online)
• Stress: It’s All In Your Head (Online)
• Suicide Intervention – 2nd Edition (Online)

Virtual Seminars

• 9-1-1: Hacked, Attacked and Where’s That (Virtual)
• 9-1-1’s Least Wanted (Virtual)
• Active Assailant (Virtual)
• Am I Just the Dispatcher? (Virtual)
• Communication Center Liability (Virtual)
• Crimes in Progress (Virtual)
• Crisis Intervention (Virtual)
• Critical Incident Stress (Virtual)
• Critical Incidents – Total Disaster Response (Virtual)
• Cultural Diversity – Ripped from the Headlines (Virtual)
• Customer Service (Virtual)
• Domestic Abuse (Virtual)
• Hostage Negotiation (Virtual)
• How to Save a Life, Yours! (Virtual)
• Introduction to 9-1-1 Management (Virtual)
• Lead, Follow or Get Out of the Way (Virtual)
• Stress: It’s All In Your Head (Virtual)
• Suicide Intervention (Virtual)
• Terrorism and the Telecommunicator (Virtual)
• When High Profile Calls Have a Higher Impact! (Virtual)