Difficult Callers (Seminar)
$259.00
Some 9-1-1 callers present more of a challenge than others. This class is designed to provide the attendees with a variety of skills to process some of the most challenging calls and callers. Topics include: the basics, calming techniques, customer service, how to defuse anger, annoying and difficult callers, crisis callers, communications techniques, active listening, psychotic callers, shootings, homicides, and multiple call situations.
This class isn’t currently on our posted schedule. Please contact us if you’d like to see this class added to the schedule.
Additional information
Out of stock
Reviews
What others are saying about this course
“Highly recommend this course to all dispatchers.”
“Live calls about the various difficult calls were excellent learning tools plus the discussions.”