Two-Day 9-1-1 Seminars

Advanced Law Enforcement

A two-day seminar, which focuses on skills dispatchers need to dispatch various calls, which may become critical incidents. Topics covered include: suicidal callers, shootings, domestic violence, school violence, rape calls, officer down, pursuits and critical incident stress.

Communications Supervisor Course

A two-day interactive class focusing on skills supervisors need. Topics covered include: federal laws, supervisor skill and styles, problem solving, counseling and liability.

Communications Training Officer (CTO)

A two-day interactive look at specific skills trainers need to perform the high-quality training needed in our profession. Topics include: adult learning, instructional techniques, Daily Observation Reports, lesson plans, documentation and liability.

Crisis Intervention (Two-day)

When a person is in crisis, the telecommunicator many times will be the first person to respond. This class provides you the tools you need. 

Communications personnel are often the first to deal with a person in the midst of a crisis. We recognize emotions, not rational thinking, are the driving force that alters behavior and actions of the person in crisis. Many times, these calls are for barricaded individuals, mentally ill people in crisis, suicidal persons, domestic violence situations or even hostage situations. Your words and actions will most likely set the tone for the remainder of the call.

This course is designed to teach and arm communications personnel with effective communications skills to not only get the needed information from the caller but also teach them how to use verbal communications skills to lower emotions and de-escalate the situation. This will aid in making the scene safer for your emergency responders, with the ultimate goal of a peaceful resolution. The course includes information on the Understanding of the Mentally Ill and tips on how to deal with them during an episode or break down. This course is a must for all 9-1-1 telecommunicators and their supervisors.

Fire Communications

A two-day seminar focusing on communication, management, apparatus, and functionality in handling calls related to fires.

Supervisor

A two-day interactive class focusing on skills supervisors need. Topics covered include: federal laws, supervisor skill and styles, problem solving, counseling and liability.