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The Public Safety Group

When Seconds Count® You Can Count on The Public Safety Group
Public Safety Group logo

(919) 569-0426

The Public Safety Group

When Seconds Count® You Can Count on The Public Safety Group

Half-Day Seminar

  • Customer Service (Half-day Seminar)

    $159.00
    Customer service skills for dispatchers is a critical class for all dispatchers and 9-1-1 personnel. Topics covered include, annoying and difficult callers, words to use for extraordinary customer service, how to defuse anger and officer/dispatcher relations. Read More

  • First Responder Round Table (Seminar)

    $159.00
    The only class like it on the market. The class is designed to discuss issues and problems that each responder faces. The class is designed to assemble fire fighters, law enforcement, communications and management together in one room to discuss how to improve the response of all professionals. Read More

  • Lessons Learned from the Denise Amber Lee Case (Half-day)

    $159.00
    This 4-hour class is Lessons Learned from the Denise Amber Lee Case. Read More

  • TTY Training (Half-Day Seminar)

    $159.00
    This 4-hour course deals with ADA Compliance, call handling techniques, the deaf culture and ASL, and other practical training for 9-1-1 call centers. Read More