All Training and Products

This class has been created to bring telecommunicators up to speed on the technological terrorism and the “Internet of Things” that are plaguing our 9-1-1 centers across the nation. We will discuss getting back to the basics of identifying ANI/ALI & mapping knowledge and the importance of understanding all of the information displayed. We will also review and hear examples of swatting, hoax calls, and denial of service, ransomware as well as other situations that have temporarily paralyzed 911 centers. Read More

An interactive daylong discussion of the problem people you will encounter while working in an emergency communications center. We cover the chronic complainer, the terrible trainer, and the big bad bully are all among the cast of characters that will in great detail. How does our culture support these individuals? How do cliques empower informal chains of commands? How can you fix what’s broken without becoming part of the problem? We answer these questions and more. Also included will be frank assessments of how social media, personal electronics, and factors such as the Me Too Movement impact personnel management. Read More

A one-day seminar focusing on fire communications, apparatus, fire call taking, hazardous materials, and handling calls related to fires. Read More

This course is designed to provide the attendee the knowledge they need to respond to a variety of large scale or mass casualty events.  The course topics will range from disaster preparedness to how to respond to incidents that range from terrorism to natural disasters with numerous case studies and lessons learned from those incidents. Read More

In the past two years, we have seen more civil unrest than occurred in the previous 40 years. With this backdrop, police officers have been the target of assassinations. This class will address your role in community-oriented policing, cultural diversity, de-escalation techniques and responder targeting. There is no other class on the market that addresses these issues in one comprehensive course. Read More

Customer service skills for dispatchers is a critical class for all dispatchers and 9-1-1 personnel. Topics covered include, annoying and difficult callers, words to use for extraordinary customer service, how to defuse anger and officer/dispatcher relations. Read More

The FBI now recommends that communications professionals receive hostage negotiation training. Many hostage-incident contacts with law enforcement begin when the hostage taker calls 9-1-1. It is critical that the person who answers this call is trained. This class will prepare attendees to answer the call. Read More

In this day and age heart disease, stroke and diabetes are not discriminatory however those that do not take care of themselves can find themselves in the front of the pack when it comes to SCA or CVA. Dispatchers for the most part live very unhealthy lives; we add unnecessary stress on ourselves and create our own negative environments. We eat unhealthy foods, drink unhealthy drinks, sit too long and put ourselves at risk for metabolic syndrome. The communications center is a breeding ground for many personality types and low morale.  This class will share some life/health changing education and techniques to assist in the reduction of unnecessary medical issues, improve working relationship and improve morale. Read More

The class will educate the attendee in the full range of 9-1-1 management from technology to personnel management. This class is critical to provide a well-rounded manager in the communications center. Read More

A one-day interactive class designed to educate Public Safety call-takers in crisis intervention. Topics include: suicide attitudes, risk assessment of caller, risk assessment of responder and call-taker intervention. Read More

Terrorism has become a major threat to the cities of America. The dispatcher and call taker must have an understanding of terrorism and Weapons of Mass Destruction. Being the true first responder the attendee will learn techniques to handle an incident involving Biological and Chemical incidents. Read More

Chances are you have heard the names, Kyle Plush, Kari Hunt, Shanell Anderson, Denise Amber Lee, and sadly some others. These stories have identified links in the public safety chain of survival that failed them and tragically they are not here to share their story or the vital lessons learned when their perfectly imperfect storm resulted in their significant loss. We will identify some of those lessons learned, share some of the lasting impacts their story and families have had on the 9-1-1 industry, as well as share an overview of some of the new acts and laws that are a result of these calls, and some that were created because mission-driven leaders saw the importance. You will learn what the Denise Amber Lee Act, Kari’s Law, and Ray Baum’s Act mean for your role as a telecommunicator. Read More